Group Lead, GBS North America - Hire to Retire Job at Kraft Heinz Company, Pittsburgh, PA

  • Kraft Heinz Company
  • Pittsburgh, PA

Job Description

Job Description

Group Lead Hire to Retire, NA GBS at a glance. ..

Reporting to the Head of GBS, NA the Group Lead, Hire to Retire is a critical responsibility to ensure customer satisfaction while transforming and elevating our HTR processes, Technology, and Ways of Working across the North American region.

What's on the menu?

The Group Lead is responsible for supporting the transformation and everyday execution of functional business processes in accordance with the Service Level Agreements aligned with Kraft Heinz North America business and HR partners. The role will work in partnership with offshore third-party Business Process Outsourcing partners to identify and drive continuous improvement initiatives to boost performance and business results. This person will identify opportunities of improvement, oversee the implementation of standard processes, and align the organization with operational best practices and KPI's. This role will serve as a key member of the North American Global Business Services (GBS) management team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.

Recipe for Success - apply now if this sounds like you!
  • I have experience in a dynamic leadership role within full Employee Lifecycle and/or HR Operations within a sophisticated, global organization including payroll, tax, legal, and compliance.
  • I have the ability to lead and inspire cross-functional teams.
  • I have a demonstrable track record of driving operational excellence and achieving results while managing offshore BPO providers.
  • I have strong analytical and problem-solving skills, able to use data-driven insights to make informed decisions and drive improvements.
  • I have the ability to prioritize multiple priorities simultaneously, and refine and change course as needed.
  • I am proficient in HR Systems such as Workday, ServiceNow, Kronos, and Dayforce.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.

We hope to find you a seat at our table!

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect:
  • Access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage
  • 7% 401(k) matching
  • Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees
  • An industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin 30 days after hire for hourly employees, and immediately upon hire for salaried employees.


Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact

Job Tags

Hourly pay, Immediate start,

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