Live Chat Agent - REMOTE (Part-Time & Full-Time) - Philadelphia Job at Key Talent Indicator, Philadelphia, PA

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  • Key Talent Indicator
  • Philadelphia, PA

Job Description

A Remote Live Chat Agent is responsible for providing customer support and assistance through live chat platforms. This role typically involves interacting with customers in real-time, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Here is a detailed job description for a Remote Live Chat Agent:

The Remote Live Chat Agent will handle customer inquiries and support requests via live chat, ensuring a high level of customer satisfaction. The agent will be responsible for providing accurate information, resolving issues efficiently, and maintaining a positive and professional demeanor in all interactions.

Key Responsibilities:

Customer Support:

  • Respond promptly to customer inquiries via live chat.
  • Provide accurate and comprehensive information to customers.
  • Resolve customer issues and complaints effectively and efficiently.
  • Escalate complex issues to appropriate departments when necessary.
  1. Communication:
  • Maintain a professional, friendly, and empathetic tone in all interactions.
  • Communicate clearly and concisely with customers.
  • Ensure proper grammar, spelling, and punctuation in written communication.
  1. Technical Assistance:
  • Assist customers with technical issues related to products or services.
  • Provide step-by-step instructions and troubleshooting support.
  1. Documentation:
  • Record customer interactions and maintain accurate customer records.
  • Update customer information and issue resolution details in the CRM system.
  1. Product Knowledge:
  • Stay updated on company products, services, and policies.
  • Continuously improve knowledge of industry trends and best practices.
  1. Quality Assurance:
  • Follow company guidelines and standard operating procedures.
  • Ensure compliance with customer service standards and protocols.
  • Participate in training sessions and team meetings.

Qualifications:

Education:

  • High school diploma or equivalent (required).
  • Associate or Bachelor's degree in a related field (preferred).
  • Experience:
  • Previous experience in customer service or technical support (preferred).
  • Experience with live chat support platforms and CRM systems (preferred).
  • Skills:
  • Excellent written communication skills.
  • Strong problem-solving and analytical abilities.
  • Ability to multitask and manage time effectively.
  • High level of attention to detail and accuracy.
  • Proficiency in using computers and navigating various software applications.
  • Personal Attributes:
  • Empathetic and patient demeanor.
  • Ability to work independently and as part of a team.
  • Strong work ethic and a positive attitude.
  • Adaptability to different customer personalities and situations.

Work Environment:

Remote work from home or any location with a reliable internet connection.

  • Flexible work hours, including evenings, weekends, and holidays as needed.

#LI-GS1

Job Tags

Holiday work, Full time, Part time, Remote job, Flexible hours, Afternoon shift,

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